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Unleash the power of your internet with the Superloop App 2.0

This superpowered app puts you in control. Packed with super features to help you get more out of your internet.

Service diagnostic at the touch of a button with Refreshify

Refreshify is a game-changing, time-saving self-service tool that puts you in charge. Now you can quickly and easily get a complete internet service health checkup at the touch of a button, with Refreshify. Find out instantly whether a connection issue is related to your account or a service problem like planned or unplanned outages.

And if symptoms persist, Refreshify will help you get to the bottom of it by performing a detailed diagnostic check to identify the problem and offer a solution. With Refreshify, the future is here, today.

Super features

Enhanced design

A cool new look with upgraded design and functionality.

Track mobile data

New design to help track your mobile data usage so you’ll always know when to purchase any recharges.

Change plans

Easily manage recharges, change plans, or purchase add-ons for both your mobile and internet services directly in the app.

Notifications

Stay up-to-date with all the activity on your account through notifications.

Better billing

Check your latest bill, make a payment and update your credit card.

Seamless login

We’ve made it easier and more secure for you to log in using multi-factor authentication.

Features comparison

Feature

App 1.0

App 2.0

Refreshify
Residential nbn customers only

Run a quick health check of your internet service at the touch of a button

Instantly discover if a potential service issue is related to an outage or your account

If symptoms persist, you can also go deeper and perform an automated diagnostic check

Progress tracker

Track the progress of orders and appointments through all steps of the process

Schedule appointments with nbn technicians

Self-manage

Upgrade or downgrade your internet and mobile services in the app

Purchase add-ons such as modems and extenders without leaving the app

Mobile data usage

Monitor mobile data usage so you’ll always know when to purchase any recharges

New visual way to track your current and historical mobile data

My Speed Boost™
Residential nbn customers only, excluding Lightspeed nbn 1000/50

Monitor your Speed Upgrade Days, and purchase more though the app

Schedule Speed Upgrade Days on the go

Enhanced design and functionality makes My Speed Boost™ even easier and more fun to use

Enhanced Security

Enjoy passwordless login with Multi-Factor Authentication (MFA), using biometrics or PIN for enhanced security and peace of mind

Make secure manual payments without having to leave the app

Payments

Enhanced payment methods for Google Pay, Apple Pay and Paypal (coming soon)

Complete in-app purchases using secure and convenient biometric and PIN options

Knowledge Hub

Whether it’s how to plug in a modem or configure your service, find the answers you need here

Notifications

Receive real-time service updates via in-app and push notifications

Get notified when there is a planned maintenance or outage

Customise your notification preferences

Enhanced Design

The Superloop App 2.0 has everything you need and a cool new look with upgraded design and functionality

Moving Home
Residential nbn customers only

Move your service to your new premises in-app

Download the app today

Refresh your internet

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