Disaster Relief
We're here when you need us most. Superloop’s guide to staying connected when disaster events strike.
Tips to help you stay prepared
Extreme weather events such as floods, cyclones, storms, and bushfires are sadly all too
common in Australia. But there are some small steps you can take to stay in control:
Save your contacts
Keep a hard copy list of key contacts and numbers handy in case you lose power or can’t use your phone.
Fully charge your devices
In the event of power loss, make sure your devices, like phones, tablets or laptops, and battery packs are charged and ready to go.
Unplug your modem
When there’s a storm approaching, or when power surges are on the cards, unplug your modem, and connected devices like computers, so that they’re protected. You can also connect your electrical devices to an electrical outlet with surge protection.
Download the Superloop app
Our app has a self-diagnosis tool called Refreshify. Once your power has been restored, you can run a full system reboot via Refreshify, and if a problem is detected, it’ll even book an appointment on your behalf with a technician from nbn.
