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With faster nbn speeds, it’s time to upgrade. Future-proof your home with our guide to better internet.

Faster internet starts now

Australia's nbn network has been upgraded, and your place can now access faster, more reliable internet. We’re talking fibre connections and speed tiers that make buffering a thing of the past. But how fast is fast, really? Take a look at the table below to see what those speed changes mean for your internet plan.

Our plan

Old speed

New speed

Family Max

100/20Mbps

500/50Mbps

Megaspeed

250/25Mbps

750/50Mbps

Lightspeed

1000/50Mbps

1000/100Mbps

Hyperspeed

—

2000/200Mbps

Part 1

How to ensure you have the right setup for your connection

House size does matter.

In a big win for Australian internet users, the nbn has rolled out higher speeds

But here’s the catch: if your Wi-Fi setup isn’t right, or you haven’t got the correct mix of modems, extenders, or mesh systems for your place, you might miss out on the maximum benefits of that full nbn speed upgrade. You will also need a compatible Ethernet cable, Cat6 or upwards.

Picking the right gear means everything

Picking the right Wi-Fi gear means your internet reaches every corner, nook, and cranny — whether you’re in a small flat or a big two-storey house. Here’s how it works.

With a regular modem

If you’re in a smaller place, a regular modern modem might be enough.

Without a mesh network

But in larger homes with chunky walls or multiple floors, your signal can struggle. That’s when mesh networks or extenders come in handy.

With a mesh network

Mesh networks spread fast internet speed around, so you’re not stuck with buffering videos in the lounge room, laggy TikTok on the porcelain throne, or patchy Zoom calls upstairs when you’re WFB; ‘Working From Bed’.

Select home size

Wi-Fi needs vary by home size. Check out our simple infographic to find the right setup for your space.

It’s not just size, it’s how you use it

The average Aussie home now has around 25 connected devices — and it’s not just phones and laptops. Think smart TVs, printers, solar inverters, home security, fancy fridges and more.

Household data use jumped 10% in the last year alone

With all these devices and higher-quality tech like 4K steaming and video calls, household data use jumped 10% in the last year alone. So, it’s important that your Wi-Fi router and extender setup can handle everything you throw at it and keep running smoothly.

Location, location, location

Speaking of setups, where you put your modems, extenders and mesh systems often determines how strong your signal will be. Wi-Fi passes through solid objects to varying success — so keep in mind where you’re placing your equipment.

Look out for signal blockers

Mirrors, fridges, devices with radio signals, solid brick and concrete walls and floors, and even fish tanks can all interfere with your signal.

Lift up your signal

It’s best to place your modem, mesh, or extender in an open area, preferably elevated.

At the end of the day, having the right equipment means you get the most out of nbn’s upcoming speed upgrade — no speed waste, no dramas. Spending a few minutes figuring out what setup suits your home will keep your internet fast and reliable.

Prepare for no dead zones, and less lag — just smooth surfing, streaming, and gaming all day long

Looking for a new modem?

Check out the Superloop lineup — designed to deliver seamless connectivity and reliable performance for every home and business.

eero Pro 7

Learn more

eero 7

Learn more

TP‑Link VB433v

Learn more
Part 2

Speed tiers explained, what’s fast enough for you?

Stream, scroll, or game, Superloop’s got a speed for that.

Pick a Superloop speed tier to match the needs of your household

Not all plans are created equal — how many people are online, and what they’re doing, really matters. Whether it’s streaming, gaming, working from home, or a bit of everything, Superloop has you covered with a range of nbn speed tiers.

These start from Basic Evening Speeds at 12Mbps, up to gigabit and multi-gig plans like our 1Gbps and 2Gbps for all your serious internet needs.

If you’re just browsing or streaming the odd video, a lower tier like 25Mbps or 50Mbps might do the job.

For steady day-to-day use, 100Mbps will probably do the trick.

If your place is a hive of activity with multiple devices streaming, gaming, or video calling, faster plans like the 500Mbps or 1Gbps will give you a much smoother online experience.

Note: Typical Evening Speeds (TES) can vary from plan speeds, and you can find more information on the differences above.

The nbn has rolled out multi-gigabit options for all the speed you need

For those who need serious speed, like big families, remote worker with constant video calls, or hardcore gamers, Superloop’s top tiers of 500Mbps and 1Gbps deliver lightning-fast connections that handle heavy usage with ease. And for those who require an even faster connection with serious grunt, Superloop has multi-gigabit (2Gbps) options for all the speed you need.

So choosing the right Superloop speed tier should not only meet your current needs but should also set you up to take full advantage of nbn's upcoming super-fast speed changes.

Wait, what does Mbps and TES actually mean?

Mbps

Mbps (megabits per second) is just a fancy way of saying how fast your internet is — more Mbps means quicker downloads, smoother streaming, and less waiting around.

TES

TES (Typical Evening Speeds) is the speed you’re actually getting during peak times when everyone’s online, usually from 7 to 11pm. This is when your internet’s put to the test. So, keep an eye on those evening speeds — they tell you how your plan will perform when the house is buzzing.

Part 3

Old tech, slow speeds

How devices can bottleneck your internet.

Get ahead of nbn's speed changes and update your old gear

That ancient modem you’ve been hanging onto since 2010? It’s not gonna cut it anymore. Time to retire the relic, invest in some new tech and start running with the big dogs. So, if your internet feels sluggish, it might be time to check what’s happening under the hood. Sometimes a quick tech update is all it takes to go from “why is this so slow?” to “wow, that’s fast!”

Old internet tech can hold you back, no matter how fast your plan says it is

If your home’s wiring is stuck in the past — think old copper cables or outdated modems — it’s like trying to pour a bucket of water through a tiny straw. Even if you’re paying for a speedy Superloop internet plan, those ancient bits of tech can slow everything right down, causing buffering, lag, and frustration.

Check your devices

Sometimes slow internet isn’t your Wi-Fi’s fault — it’s your old devices. Older computers, tablets, and phones often can’t handle today’s faster networks, causing slow, frustrating online experiences. So, if your gadgets are from a bygone era, upgrading could be the quickest fix to get you surfing faster and smoother.

Upgrading your gear and wiring isn’t just a nice-to-have; it’s key to unlocking speeds you’re paying for

Things to keep in mind

Make sure your modem is compatible with your internet plan and devices

Check how old your computer, tablet, or phone is to avoid slowdowns.

Consider upgrading your devices to get the most out of your new modem.

Part 4

What’s an nbn connection box and do I need one?

What’s in the box?

Without the box, your internet wouldn’t get past the front door

It’s the little black box the nbn technician hooks up when your connection gets activated. For Superloop customers, this connection box, or NTD (Network Termination Device) is what links your home to the nbn network. It’s the piece of kit that manages the flow of data, making sure what comes in from the nbn reaches your devices smoothly and reliably. If you have an FTTP, FTTC, or HFC connection then the connection box is your home’s internet gateway. If you’re on a Fibre to the Node (FTTN) connection then you’re still connected to the existing copper telephone wiring in your home and may not have an NTD.

Why your nbn connection box matters

It’s basically the handoff point between the big nbn network outside and your home setup inside. So, when you’re choosing your Superloop broadband plan and thinking about speeds, remember the connection box is part of the journey — making sure fast broadband speeds you pay for get to your lounge room or home office without a hitch.

Heads up! If your nbn connection runs over Fibre to the Node (FTTN) or Fibre to the Building (FTTB), you won’t have one of those nbn connection boxes.

Check to see if you're eligible for a fibre upgrade

Check your address and see if you’re eligible for a free* upgrade.

Choose your high speed nbn plan.

Standard upgrade for $0 and we’ll handle the fibre install.

Check your address

*Free standard install only when you stay connected for 12 months on 500Mbps plan or higher. T&Cs apply.

Ready to level up your speed?

Get your gear upgrade sorted and check out our latest tech lineup right here.

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