Terms and conditions
All the nitty-gritty details about our different services can be found here.
Residential CIS and KFS
Superloop Residential Fixed Wireless Critical Information Summary & Key Facts Sheet
Superloop Residential Home Phone Critical Information Summary
Superloop Residential Mobile Voice Critical Information Summary
Residential terms and conditions
Superloop Residential Hardware Warranty Information (until 09.09.2025)
Superloop Residential SMB Hardware Warranty Information (from 10.09.2025)
Superloop Residential VoIP Customer Service Guarantee Waiver
Residential special offers and promotions
Superloop Residential Broadband Discount T's and C's (until 30.06.2026)
Superloop Residential Broadband Discount T's and C's (from 01.07.2026)
Superloop Residential Broadband Discount T's&C's (until 14.05.2026)
Superloop Residential Broadband Discount Offer T&Cs (from 12.12.2025)
Superloop Residential Fast-Fibre Discount Offer T&Cs (until 11.12.2025)
Superloop Residential NBN Discount Offer T&Cs (until 14.10.2025)
Superloop Residential $0 Plug and Play Offer T&Cs (until 09.09.2025)
Superloop Residential Broadband Saver Offer Terms and Conditions
Superloop Residential Broadband Unconnected Offer (02.09.2025)
Superloop Residential Broadband Black Friday Offer (from 12.11.2025)
Superloop Residential Mobile Black Friday Offer (from 12.11.2025)
Superloop Residential Mobile Bonus Data Offer (until 03.02.2026)
Superloop Hahn Australia Cup 2025 Final Social Media Ticket Draw
Superloop Residential Broadband Unconnected Offer (from 01.12.2025)
Superloop Residential Broadband My NRMA Rewards Offer (until 13.10.2026)
Business
Superloop Totalbiz Fixed Wireless Critical Information Summary
Superloop Business Broadband 2 months Speed Upgrade Offer T&Cs
Superloop Totalbiz NBN EOFY New Signup Promotion (until 30.06.2026)
Superloop Probiz nbn Enterprise Ethernet 2 Months Free Offer (until 30.06.26)
Superloop Probiz nbn Enterprise Ethernet 2 Months Free Offer (from 01.07.26)
Policy
Mobile Voice and Mobile Broadband Acceptable Use Policy (Telstra)
Superloop Residential Direct Debit Request Service Agreement
Superloop Residential Appointment of Advocate or Authorised 3rd Party